Refund Policy

1. Overview

At chinsvg.com, customer satisfaction is our top priority. We strive to provide high-quality SVG and PNG files. If you are not completely satisfied with your purchase, we are here to help.

2. Conditions for Refund

  • Eligibility for Refund: Refund requests must be made within 7 days of the purchase date.
  • Valid Reasons for Refund: We accept refund requests for the following reasons:
    • The product is defective or not as described.
    • The file is not downloadable or cannot be opened, despite following all provided instructions.
    • The customer accidentally purchased the wrong product and has not downloaded the file.

3. Refund Request Process

  • Step 1: Send an email to chinhledac15@gmail.com with the subject "Refund Request".
  • Step 2: Include the following information in your email:
    • Full Name
    • Email Address used for purchase
    • Order Number
    • Reason for the refund request
    • Any supporting evidence (e.g., screenshots of errors, detailed description of the issue)

4. Refund Processing

  • We will review and respond to your refund request within 3-5 business days.
  • If your request is approved, we will initiate a refund to your original payment method within 7-10 business days.
  • In some cases, we may request additional information or evidence to process your request.

5. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

  • Email: chinhledac15@gmail.com

We are always here to listen and support you!

6. Additional Terms

  • We reserve the right to refuse refund requests if any fraudulent or abusive behavior is detected.
  • This policy is subject to change without notice. Please review the policy on our website regularly to stay updated.